Degraded performance: multi-reranker

Incident Report for Jina AI

Resolved

Resolved - deployment with updated thresholds.

Posted Jan 16, 2026 - 16:19 UTC

Update

Service multi-reranker is experiencing issues.

- Current P99 latency: 77215ms (baseline: 77215ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 81
- Region: us-central1

Status: Degraded Performance
Reason: Latency above SLO: P99=77215ms (SLO: 30000ms)

Posted Jan 16, 2026 - 02:45 UTC

Investigating

Service multi-reranker is experiencing issues.

- Current P99 latency: 63598ms (baseline: 63598ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 59
- Region: us-central1

Status: Degraded Performance
Reason: Latency above SLO: P99=63598ms (SLO: 30000ms)

Posted Jan 16, 2026 - 02:40 UTC

This incident affected: Reranker Models (Rest Rerankers).