Partial outage: multi-reranker

Incident Report for Jina AI

Resolved

Resolved - deployment with updated thresholds.

Posted Jan 16, 2026 - 01:17 UTC

Update

Service multi-reranker is experiencing issues.

- Current P99 latency: 22512ms (baseline: 22512ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 1
- Region: us-central1

Status: Partial Outage
Reason: High latency: P99=22512ms (threshold: 18000ms)

Posted Jan 15, 2026 - 20:05 UTC

Investigating

Service multi-reranker is experiencing issues.

- Current P99 latency: 27239ms (baseline: 27239ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 1
- Region: us-central1

Status: Partial Outage
Reason: High latency: P99=27239ms (threshold: 18000ms)

Posted Jan 15, 2026 - 18:05 UTC

This incident affected: Reranker Models (Rest Rerankers).