Service outage: multi-reranker

Incident Report for Jina AI

Resolved

Resolved - deployment with updated thresholds.

Posted Jan 16, 2026 - 01:17 UTC

Update

Service multi-reranker is experiencing issues.

- Current P99 latency: 47598ms (baseline: 47598ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 32
- Region: us-central1

Status: Major Outage
Reason: Severe latency: P99=47598ms (threshold: 30000ms)

Posted Jan 15, 2026 - 03:20 UTC

Investigating

Service multi-reranker is experiencing issues.

- Current P99 latency: 48195ms (baseline: 48195ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 60
- Region: us-central1

Status: Major Outage
Reason: Severe latency: P99=48195ms (threshold: 30000ms)

Posted Jan 15, 2026 - 03:15 UTC

This incident affected: Reranker Models (Rest Rerankers).