Service outage: multi-reranker

Incident Report for Jina AI

Resolved

Service has recovered. Error rate: 0.00%

Posted Jan 15, 2026 - 00:00 UTC

Investigating

Service multi-reranker is experiencing issues.

- Current P99 latency: 52478ms (baseline: 52478ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 27
- Region: us-central1

Status: Major Outage
Reason: Severe latency: P99=52478ms (threshold: 30000ms)

Posted Jan 14, 2026 - 23:55 UTC

This incident affected: Reranker Models (Rest Rerankers).