Service outage: multi-embeddings

Incident Report for Jina AI

Resolved

Resolved - deployment with updated thresholds.

Posted Jan 16, 2026 - 16:19 UTC

Update

Service multi-embeddings is experiencing issues.

- Current P99 latency: 213464ms (baseline: 213464ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 42
- Region: us-central1

Status: Major Outage
Reason: Severe latency: P99=213464ms (threshold: 120000ms)

Posted Jan 16, 2026 - 05:10 UTC

Update

Service multi-embeddings is experiencing issues.

- Current P99 latency: 181836ms (baseline: 181836ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 19
- Region: us-central1

Status: Major Outage
Reason: Severe latency: P99=181836ms (threshold: 120000ms)

Posted Jan 16, 2026 - 05:05 UTC

Investigating

Service multi-embeddings is experiencing issues.

- Current P99 latency: 120267ms (baseline: 120267ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 44
- Region: us-central1

Status: Major Outage
Reason: Severe latency: P99=120267ms (threshold: 120000ms)

Posted Jan 16, 2026 - 04:15 UTC

This incident affected: Embedding Models (Rest Embeddings).