Degraded performance: jina-reranker-v2-base-multilingual

Incident Report for Jina AI

Resolved

Status changed to partial_outage. See new incident for details.

Posted Aug 18, 2026 - 12:05 UTC

Update

Service jina-reranker-v2-base-multilingual is experiencing issues.

- Current P99 latency: 15362ms (baseline: 15362ms)
- Current error rate: 0.34% (baseline: 0.34%)
- Request count (5min): 6728
- Region: us-central1

Status: Degraded Performance
Reason: Latency above SLO: P99=15362ms (SLO: 6000ms)

Posted Aug 18, 2026 - 12:00 UTC

Update

Service jina-reranker-v2-base-multilingual is experiencing issues.

- Current P99 latency: 23596ms (baseline: 23596ms)
- Current error rate: 0.60% (baseline: 0.60%)
- Request count (5min): 5375
- Region: us-central1

Status: Degraded Performance
Reason: Latency above SLO: P99=23596ms (SLO: 6000ms)

Posted Aug 18, 2026 - 11:55 UTC

Investigating

Service jina-reranker-v2-base-multilingual is experiencing issues.

- Current P99 latency: 22312ms (baseline: 22312ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 4085
- Region: us-central1

Status: Degraded Performance
Reason: Latency above SLO: P99=22312ms (SLO: 6000ms)

Posted Aug 18, 2026 - 11:50 UTC

This incident affected: Reranker Models (jina-reranker-v2-base-multilingual).