Service outage: multi-reranker

Incident Report for Jina AI

Resolved

Service has recovered. Error rate: 0.00%

Posted Jan 15, 2026 - 02:45 UTC

Update

Service multi-reranker is experiencing issues.

- Current P99 latency: 42273ms (baseline: 42273ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 82
- Region: us-central1

Status: Major Outage
Reason: Severe latency: P99=42273ms (threshold: 30000ms)

Posted Jan 15, 2026 - 02:40 UTC

Investigating

Service multi-reranker is experiencing issues.

- Current P99 latency: 52964ms (baseline: 52964ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 31
- Region: us-central1

Status: Major Outage
Reason: Severe latency: P99=52964ms (threshold: 30000ms)

Posted Jan 15, 2026 - 02:25 UTC

This incident affected: Reranker Models (Rest Rerankers).