Degraded performance: jina-embeddings-v4

Incident Report for Jina AI

Resolved

Status changed to partial_outage. See new incident for details.

Posted Jan 30, 2026 - 20:10 UTC

Update

Service jina-embeddings-v4 is experiencing issues.

- Current P99 latency: 140767ms (baseline: 140767ms)
- Current error rate: 4.26% (baseline: 4.26%)
- Request count (5min): 587
- Region: us-central1

Status: Degraded Performance
Reason: Latency above SLO: P99=140767ms (SLO: 40000ms)

Posted Jan 30, 2026 - 20:05 UTC

Update

Service jina-embeddings-v4 is experiencing issues.

- Current P99 latency: 117174ms (baseline: 117174ms)
- Current error rate: 10.24% (baseline: 10.24%)
- Request count (5min): 508
- Region: us-central1

Status: Degraded Performance
Reason: Error rate above SLO: 10.24% (SLO: 2.00%)

Posted Jan 30, 2026 - 20:00 UTC

Investigating

Service jina-embeddings-v4 is experiencing issues.

- Current P99 latency: 119583ms (baseline: 119583ms)
- Current error rate: 1.53% (baseline: 1.53%)
- Request count (5min): 327
- Region: us-central1

Status: Degraded Performance
Reason: Latency above SLO: P99=119583ms (SLO: 40000ms)

Posted Jan 30, 2026 - 19:55 UTC

This incident affected: Embedding Models (jina-embeddings-v4).