Degraded performance: multi-reranker

Incident Report for Jina AI

Resolved

Service has recovered. Error rate: 0.00%

Posted Jan 28, 2026 - 09:35 UTC

Investigating

Service multi-reranker is experiencing issues.

- Current P99 latency: 62067ms (baseline: 62067ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 114
- Region: us-central1

Status: Degraded Performance
Reason: Latency above SLO: P99=62067ms (SLO: 30000ms)

Posted Jan 28, 2026 - 09:30 UTC

This incident affected: Reranker Models (Rest Rerankers).