Degraded performance: multi-reranker

Incident Report for Jina AI

Resolved

Resolved - deployment with updated thresholds.

Posted Jan 16, 2026 - 01:17 UTC

Update

Service multi-reranker is experiencing issues.

- Current P99 latency: 11400ms (baseline: 11400ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 63
- Region: us-central1

Status: Degraded Performance
Reason: Latency above SLO: P99=11400ms (SLO: 6000ms)

Posted Jan 15, 2026 - 13:30 UTC

Investigating

Service multi-reranker is experiencing issues.

- Current P99 latency: 9539ms (baseline: 9539ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 2
- Region: us-central1

Status: Degraded Performance
Reason: Latency above SLO: P99=9539ms (SLO: 6000ms)

Posted Jan 15, 2026 - 13:25 UTC

This incident affected: Reranker Models (Rest Rerankers).