Service outage: jina-reranker-m0

Incident Report for Jina AI

Resolved

Service has recovered. Error rate: 0.00%

Posted Jul 24, 2026 - 18:55 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 476ms (baseline: 476ms)
- Current error rate: 51.35% (baseline: 51.35%)
- Request count (5min): 111
- Region: us-central1

Status: Major Outage
Reason: High error rate: 51.4% (threshold: 40%)

Posted Jul 24, 2026 - 18:50 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 3468ms (baseline: 3468ms)
- Current error rate: 54.55% (baseline: 54.55%)
- Request count (5min): 110
- Region: us-central1

Status: Major Outage
Reason: High error rate: 54.5% (threshold: 40%)

Posted Jul 24, 2026 - 18:45 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 4625ms (baseline: 4625ms)
- Current error rate: 56.31% (baseline: 56.31%)
- Request count (5min): 103
- Region: us-central1

Status: Major Outage
Reason: High error rate: 56.3% (threshold: 40%)

Posted Jul 24, 2026 - 18:40 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 519ms (baseline: 519ms)
- Current error rate: 49.67% (baseline: 49.67%)
- Request count (5min): 151
- Region: us-central1

Status: Major Outage
Reason: High error rate: 49.7% (threshold: 40%)

Posted Jul 24, 2026 - 18:35 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 3367ms (baseline: 3367ms)
- Current error rate: 54.62% (baseline: 54.62%)
- Request count (5min): 130
- Region: us-central1

Status: Major Outage
Reason: High error rate: 54.6% (threshold: 40%)

Posted Jul 24, 2026 - 18:30 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 630ms (baseline: 630ms)
- Current error rate: 52.43% (baseline: 52.43%)
- Request count (5min): 103
- Region: us-central1

Status: Major Outage
Reason: High error rate: 52.4% (threshold: 40%)

Posted Jul 24, 2026 - 18:25 UTC

Investigating

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 393ms (baseline: 393ms)
- Current error rate: 48.54% (baseline: 48.54%)
- Request count (5min): 103
- Region: us-central1

Status: Major Outage
Reason: High error rate: 48.5% (threshold: 40%)

Posted Jul 24, 2026 - 18:20 UTC

This incident affected: Reranker Models (jina-reranker-m0).