Service outage: jina-reranker-v2-base-multilingual

Incident Report for Jina AI

Resolved

Service has recovered. Error rate: 0.00%

Posted Aug 27, 2026 - 11:50 UTC

Update

Service jina-reranker-v2-base-multilingual is experiencing issues.

- Current P99 latency: 37793ms (baseline: 37793ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 3493
- Region: us-central1

Status: Major Outage
Reason: Severe latency: P99=37793ms (threshold: 36000ms)

Posted Aug 27, 2026 - 11:45 UTC

Investigating

Service jina-reranker-v2-base-multilingual is experiencing issues.

- Current P99 latency: 40089ms (baseline: 40089ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 3712
- Region: us-central1

Status: Major Outage
Reason: Severe latency: P99=40089ms (threshold: 36000ms)

Posted Aug 27, 2026 - 11:40 UTC

This incident affected: Reranker Models (jina-reranker-v2-base-multilingual).