Partial outage: multi-embeddings

Incident Report for Jina AI

Resolved

Status changed to major_outage. See new incident for details.

Posted May 09, 2026 - 02:40 UTC

Update

Service multi-embeddings is experiencing issues.

- Current P99 latency: 97970ms (baseline: 97970ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 119
- Region: us-central1

Status: Partial Outage
Reason: High latency: P99=97970ms (threshold: 80000ms)

Posted May 09, 2026 - 02:35 UTC

Update

Service multi-embeddings is experiencing issues.

- Current P99 latency: 95758ms (baseline: 95758ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 116
- Region: us-central1

Status: Partial Outage
Reason: High latency: P99=95758ms (threshold: 80000ms)

Posted May 09, 2026 - 02:30 UTC

Investigating

Service multi-embeddings is experiencing issues.

- Current P99 latency: 117323ms (baseline: 117323ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 135
- Region: us-central1

Status: Partial Outage
Reason: High latency: P99=117323ms (threshold: 80000ms)

Posted May 09, 2026 - 02:25 UTC

This incident affected: Embedding Models (Rest Embeddings).