Degraded performance: jina-reranker-v3

Incident Report for Jina AI

Resolved

Service has recovered. Error rate: 0.00%

Posted Jan 28, 2026 - 01:20 UTC

Update

Service jina-reranker-v3 is experiencing issues.

- Current P99 latency: 44656ms (baseline: 44656ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 566
- Region: us-central1

Status: Degraded Performance
Reason: Latency above SLO: P99=44656ms (SLO: 20000ms)

Posted Jan 28, 2026 - 01:15 UTC

Update

Service jina-reranker-v3 is experiencing issues.

- Current P99 latency: 42173ms (baseline: 42173ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 488
- Region: us-central1

Status: Degraded Performance
Reason: Latency above SLO: P99=42173ms (SLO: 20000ms)

Posted Jan 28, 2026 - 01:10 UTC

Investigating

Service jina-reranker-v3 is experiencing issues.

- Current P99 latency: 54281ms (baseline: 54281ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 671
- Region: us-central1

Status: Degraded Performance
Reason: Latency above SLO: P99=54281ms (SLO: 20000ms)

Posted Jan 28, 2026 - 01:05 UTC

This incident affected: Reranker Models (jina-reranker-v3).