Degraded performance: jina-reranker-v2-base-multilingual

Incident Report for Jina AI

Resolved

Resolved - deployment with updated thresholds.

Posted Jan 16, 2026 - 01:17 UTC

Update

Service jina-reranker-v2-base-multilingual is experiencing issues.

- Current P99 latency: 13366ms (baseline: 13366ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 4289
- Region: us-central1

Status: Degraded Performance
Reason: Latency above SLO: P99=13366ms (SLO: 6000ms)

Posted Jan 15, 2026 - 11:25 UTC

Investigating

Service jina-reranker-v2-base-multilingual is experiencing issues.

- Current P99 latency: 10761ms (baseline: 10761ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 4419
- Region: us-central1

Status: Degraded Performance
Reason: Latency above SLO: P99=10761ms (SLO: 6000ms)

Posted Jan 15, 2026 - 11:20 UTC

This incident affected: Reranker Models (jina-reranker-v2-base-multilingual).