Service outage: multi-reranker

Incident Report for Jina AI

Resolved

Clearing stale incident data.

Posted Jan 14, 2026 - 21:46 UTC

Investigating

Service multi-reranker is experiencing issues.

- Current P99 latency: 144ms (baseline: 144ms)
- Current error rate: 100.00% (baseline: 100.00%)
- Request count (5min): 1
- Region: us-central1

Status: Major Outage
Reason: High error rate: 100.0% (threshold: 20%)

Affected models: jina-reranker-v1-base-en, jina-reranker-v1-tiny-en, jina-reranker-v1-turbo-en

Posted Jan 14, 2026 - 21:40 UTC