Partial outage: jina-reranker-v2-base-multilingual

Incident Report for Jina AI

Resolved

Status changed to major_outage. See new incident for details.

Posted Aug 27, 2026 - 11:00 UTC

Update

Service jina-reranker-v2-base-multilingual is experiencing issues.

- Current P99 latency: 26621ms (baseline: 26621ms)
- Current error rate: 0.58% (baseline: 0.58%)
- Request count (5min): 5354
- Region: us-central1

Status: Partial Outage
Reason: High latency: P99=26621ms (threshold: 24000ms)

Posted Aug 27, 2026 - 10:55 UTC

Update

Service jina-reranker-v2-base-multilingual is experiencing issues.

- Current P99 latency: 35590ms (baseline: 35590ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 5061
- Region: us-central1

Status: Partial Outage
Reason: High latency: P99=35590ms (threshold: 24000ms)

Posted Aug 27, 2026 - 10:50 UTC

Update

Service jina-reranker-v2-base-multilingual is experiencing issues.

- Current P99 latency: 30175ms (baseline: 30175ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 5977
- Region: us-central1

Status: Partial Outage
Reason: High latency: P99=30175ms (threshold: 24000ms)

Posted Aug 27, 2026 - 10:45 UTC

Update

Service jina-reranker-v2-base-multilingual is experiencing issues.

- Current P99 latency: 35170ms (baseline: 35170ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 3422
- Region: us-central1

Status: Partial Outage
Reason: High latency: P99=35170ms (threshold: 24000ms)

Posted Aug 27, 2026 - 10:40 UTC

Update

Service jina-reranker-v2-base-multilingual is experiencing issues.

- Current P99 latency: 35351ms (baseline: 35351ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 4664
- Region: us-central1

Status: Partial Outage
Reason: High latency: P99=35351ms (threshold: 24000ms)

Posted Aug 27, 2026 - 10:35 UTC

Investigating

Service jina-reranker-v2-base-multilingual is experiencing issues.

- Current P99 latency: 26655ms (baseline: 26655ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 3042
- Region: us-central1

Status: Partial Outage
Reason: High latency: P99=26655ms (threshold: 24000ms)

Posted Aug 27, 2026 - 10:30 UTC

This incident affected: Reranker Models (jina-reranker-v2-base-multilingual).