Service outage: jina-reranker-m0

Incident Report for Jina AI

Resolved

Service has recovered. Error rate: 0.00%

Posted Jul 29, 2026 - 15:40 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 2784ms (baseline: 2784ms)
- Current error rate: 47.32% (baseline: 47.32%)
- Request count (5min): 112
- Region: us-central1

Status: Major Outage
Reason: High error rate: 47.3% (threshold: 40%)

Posted Jul 29, 2026 - 15:35 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 637ms (baseline: 637ms)
- Current error rate: 50.00% (baseline: 50.00%)
- Request count (5min): 108
- Region: us-central1

Status: Major Outage
Reason: High error rate: 50.0% (threshold: 40%)

Posted Jul 29, 2026 - 15:30 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 3306ms (baseline: 3306ms)
- Current error rate: 54.96% (baseline: 54.96%)
- Request count (5min): 131
- Region: us-central1

Status: Major Outage
Reason: High error rate: 55.0% (threshold: 40%)

Posted Jul 29, 2026 - 15:25 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 3480ms (baseline: 3480ms)
- Current error rate: 44.00% (baseline: 44.00%)
- Request count (5min): 100
- Region: us-central1

Status: Major Outage
Reason: High error rate: 44.0% (threshold: 40%)

Posted Jul 29, 2026 - 15:20 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 541ms (baseline: 541ms)
- Current error rate: 57.69% (baseline: 57.69%)
- Request count (5min): 104
- Region: us-central1

Status: Major Outage
Reason: High error rate: 57.7% (threshold: 40%)

Posted Jul 29, 2026 - 15:15 UTC

Investigating

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 3998ms (baseline: 3998ms)
- Current error rate: 52.10% (baseline: 52.10%)
- Request count (5min): 119
- Region: us-central1

Status: Major Outage
Reason: High error rate: 52.1% (threshold: 40%)

Posted Jul 29, 2026 - 15:10 UTC

This incident affected: Reranker Models (jina-reranker-m0).