Service outage: jina-reranker-v2-base-multilingual

Incident Report for Jina AI

Resolved

Status changed to partial_outage. See new incident for details.

Posted Aug 27, 2026 - 11:15 UTC

Update

Service jina-reranker-v2-base-multilingual is experiencing issues.

- Current P99 latency: 37483ms (baseline: 37483ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 6446
- Region: us-central1

Status: Major Outage
Reason: Severe latency: P99=37483ms (threshold: 36000ms)

Posted Aug 27, 2026 - 11:10 UTC

Update

Service jina-reranker-v2-base-multilingual is experiencing issues.

- Current P99 latency: 41580ms (baseline: 41580ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 5068
- Region: us-central1

Status: Major Outage
Reason: Severe latency: P99=41580ms (threshold: 36000ms)

Posted Aug 27, 2026 - 11:05 UTC

Investigating

Service jina-reranker-v2-base-multilingual is experiencing issues.

- Current P99 latency: 42558ms (baseline: 42558ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 4490
- Region: us-central1

Status: Major Outage
Reason: Severe latency: P99=42558ms (threshold: 36000ms)

Posted Aug 27, 2026 - 11:00 UTC

This incident affected: Reranker Models (jina-reranker-v2-base-multilingual).