Service outage: multi-reranker

Incident Report for Jina AI

Resolved

Clearing historical data - starting fresh with new monitoring system.

Posted Jan 14, 2026 - 21:35 UTC

Investigating

Service multi-reranker is experiencing issues.

- Current P99 latency: 108ms (baseline: 108ms)
- Current error rate: 100.00% (baseline: 100.00%)
- Request count (5min): 1
- Region: us-central1

Status: Major Outage
Reason: High error rate: 100.0% (threshold: 20%)

Affected models: jina-reranker-v1-base-en, jina-reranker-v1-tiny-en, jina-reranker-v1-turbo-en

Posted Jan 14, 2026 - 21:30 UTC