Partial outage: jina-reranker-v3

Incident Report for Jina AI

Resolved

Resolved - deployment with updated thresholds.

Posted Jan 16, 2026 - 01:17 UTC

Update

Service jina-reranker-v3 is experiencing issues.

- Current P99 latency: 18283ms (baseline: 18283ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 960
- Region: us-central1

Status: Partial Outage
Reason: High latency: P99=18283ms (threshold: 18000ms)

Posted Jan 15, 2026 - 10:50 UTC

Update

Service jina-reranker-v3 is experiencing issues.

- Current P99 latency: 22915ms (baseline: 22915ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 784
- Region: us-central1

Status: Partial Outage
Reason: High latency: P99=22915ms (threshold: 18000ms)

Posted Jan 15, 2026 - 10:45 UTC

Investigating

Service jina-reranker-v3 is experiencing issues.

- Current P99 latency: 18213ms (baseline: 18213ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 369
- Region: us-central1

Status: Partial Outage
Reason: High latency: P99=18213ms (threshold: 18000ms)

Posted Jan 15, 2026 - 05:35 UTC

This incident affected: Reranker Models (jina-reranker-v3).