Service outage: multi-reranker

Incident Report for Jina AI

Resolved

Service has recovered. Error rate: 0.00%

Posted Jan 14, 2026 - 22:00 UTC

Investigating

Service multi-reranker is experiencing issues.

- Current P99 latency: 1419ms (baseline: 1419ms)
- Current error rate: 100.00% (baseline: 100.00%)
- Request count (5min): 1
- Region: us-central1

Status: Major Outage
Reason: High error rate: 100.0% (threshold: 20%)

Posted Jan 14, 2026 - 21:55 UTC

This incident affected: Reranker Models (Rest Rerankers).