Service outage: jina-reranker-m0

Incident Report for Jina AI

Resolved

Status changed to partial_outage. See new incident for details.

Posted Jul 25, 2026 - 16:15 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 401ms (baseline: 401ms)
- Current error rate: 49.53% (baseline: 49.53%)
- Request count (5min): 107
- Region: us-central1

Status: Major Outage
Reason: High error rate: 49.5% (threshold: 40%)

Posted Jul 25, 2026 - 16:10 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 2654ms (baseline: 2654ms)
- Current error rate: 50.45% (baseline: 50.45%)
- Request count (5min): 111
- Region: us-central1

Status: Major Outage
Reason: High error rate: 50.5% (threshold: 40%)

Posted Jul 25, 2026 - 16:05 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 2818ms (baseline: 2818ms)
- Current error rate: 47.06% (baseline: 47.06%)
- Request count (5min): 119
- Region: us-central1

Status: Major Outage
Reason: High error rate: 47.1% (threshold: 40%)

Posted Jul 25, 2026 - 16:00 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 3362ms (baseline: 3362ms)
- Current error rate: 54.47% (baseline: 54.47%)
- Request count (5min): 123
- Region: us-central1

Status: Major Outage
Reason: High error rate: 54.5% (threshold: 40%)

Posted Jul 25, 2026 - 15:55 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 2531ms (baseline: 2531ms)
- Current error rate: 50.43% (baseline: 50.43%)
- Request count (5min): 115
- Region: us-central1

Status: Major Outage
Reason: High error rate: 50.4% (threshold: 40%)

Posted Jul 25, 2026 - 15:50 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 3428ms (baseline: 3428ms)
- Current error rate: 48.76% (baseline: 48.76%)
- Request count (5min): 121
- Region: us-central1

Status: Major Outage
Reason: High error rate: 48.8% (threshold: 40%)

Posted Jul 25, 2026 - 15:45 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 616ms (baseline: 616ms)
- Current error rate: 51.68% (baseline: 51.68%)
- Request count (5min): 149
- Region: us-central1

Status: Major Outage
Reason: High error rate: 51.7% (threshold: 40%)

Posted Jul 25, 2026 - 15:40 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 3539ms (baseline: 3539ms)
- Current error rate: 49.25% (baseline: 49.25%)
- Request count (5min): 134
- Region: us-central1

Status: Major Outage
Reason: High error rate: 49.3% (threshold: 40%)

Posted Jul 25, 2026 - 15:35 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 565ms (baseline: 565ms)
- Current error rate: 50.79% (baseline: 50.79%)
- Request count (5min): 189
- Region: us-central1

Status: Major Outage
Reason: High error rate: 50.8% (threshold: 40%)

Posted Jul 25, 2026 - 15:30 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 3123ms (baseline: 3123ms)
- Current error rate: 45.19% (baseline: 45.19%)
- Request count (5min): 135
- Region: us-central1

Status: Major Outage
Reason: High error rate: 45.2% (threshold: 40%)

Posted Jul 25, 2026 - 15:25 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 2800ms (baseline: 2800ms)
- Current error rate: 50.00% (baseline: 50.00%)
- Request count (5min): 112
- Region: us-central1

Status: Major Outage
Reason: High error rate: 50.0% (threshold: 40%)

Posted Jul 25, 2026 - 15:20 UTC

Investigating

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 401ms (baseline: 401ms)
- Current error rate: 43.36% (baseline: 43.36%)
- Request count (5min): 113
- Region: us-central1

Status: Major Outage
Reason: High error rate: 43.4% (threshold: 40%)

Posted Jul 25, 2026 - 15:15 UTC

This incident affected: Reranker Models (jina-reranker-m0).