Service outage: jina-reranker-m0

Incident Report for Jina AI

Resolved

Service has recovered. Error rate: 0.00%

Posted Jul 25, 2026 - 14:05 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 522ms (baseline: 522ms)
- Current error rate: 52.59% (baseline: 52.59%)
- Request count (5min): 135
- Region: us-central1

Status: Major Outage
Reason: High error rate: 52.6% (threshold: 40%)

Posted Jul 25, 2026 - 14:00 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 745ms (baseline: 745ms)
- Current error rate: 59.26% (baseline: 59.26%)
- Request count (5min): 108
- Region: us-central1

Status: Major Outage
Reason: High error rate: 59.3% (threshold: 40%)

Posted Jul 25, 2026 - 13:55 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 2330ms (baseline: 2330ms)
- Current error rate: 50.42% (baseline: 50.42%)
- Request count (5min): 119
- Region: us-central1

Status: Major Outage
Reason: High error rate: 50.4% (threshold: 40%)

Posted Jul 25, 2026 - 13:50 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 395ms (baseline: 395ms)
- Current error rate: 51.46% (baseline: 51.46%)
- Request count (5min): 103
- Region: us-central1

Status: Major Outage
Reason: High error rate: 51.5% (threshold: 40%)

Posted Jul 25, 2026 - 13:45 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 476ms (baseline: 476ms)
- Current error rate: 49.50% (baseline: 49.50%)
- Request count (5min): 101
- Region: us-central1

Status: Major Outage
Reason: High error rate: 49.5% (threshold: 40%)

Posted Jul 25, 2026 - 13:40 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 368ms (baseline: 368ms)
- Current error rate: 52.21% (baseline: 52.21%)
- Request count (5min): 113
- Region: us-central1

Status: Major Outage
Reason: High error rate: 52.2% (threshold: 40%)

Posted Jul 25, 2026 - 13:35 UTC

Investigating

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 1865ms (baseline: 1865ms)
- Current error rate: 53.98% (baseline: 53.98%)
- Request count (5min): 176
- Region: us-central1

Status: Major Outage
Reason: High error rate: 54.0% (threshold: 40%)

Posted Jul 25, 2026 - 13:30 UTC

This incident affected: Reranker Models (jina-reranker-m0).