Degraded performance: multi-reranker

Incident Report for Jina AI

Resolved

Service has recovered. Error rate: 0.00%

Posted Feb 26, 2026 - 08:15 UTC

Update

Service multi-reranker is experiencing issues.

- Current P99 latency: 84611ms (baseline: 84611ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 187
- Region: us-central1

Status: Degraded Performance
Reason: Latency above SLO: P99=84611ms (SLO: 30000ms)

Posted Feb 26, 2026 - 08:10 UTC

Investigating

Service multi-reranker is experiencing issues.

- Current P99 latency: 64023ms (baseline: 64023ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 222
- Region: us-central1

Status: Degraded Performance
Reason: Latency above SLO: P99=64023ms (SLO: 30000ms)

Posted Feb 26, 2026 - 08:05 UTC

This incident affected: Reranker Models (Rest Rerankers).