Service outage: multi-embeddings

Incident Report for Jina AI

Resolved

Service has recovered. Error rate: 0.00%

Posted May 08, 2026 - 18:16 UTC

Update

Service multi-embeddings is experiencing issues.

- Current P99 latency: 248697ms (baseline: 248697ms)
- Current error rate: 2.63% (baseline: 2.63%)
- Request count (5min): 152
- Region: us-central1

Status: Major Outage
Reason: Severe latency: P99=248697ms (threshold: 120000ms)

Posted May 08, 2026 - 18:10 UTC

Update

Service multi-embeddings is experiencing issues.

- Current P99 latency: 139010ms (baseline: 139010ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 157
- Region: us-central1

Status: Major Outage
Reason: Severe latency: P99=139010ms (threshold: 120000ms)

Posted May 08, 2026 - 18:05 UTC

Update

Service multi-embeddings is experiencing issues.

- Current P99 latency: 269382ms (baseline: 269382ms)
- Current error rate: 2.03% (baseline: 2.03%)
- Request count (5min): 246
- Region: us-central1

Status: Major Outage
Reason: Severe latency: P99=269382ms (threshold: 120000ms)

Posted May 08, 2026 - 18:00 UTC

Investigating

Service multi-embeddings is experiencing issues.

- Current P99 latency: 207686ms (baseline: 207686ms)
- Current error rate: 0.00% (baseline: 0.00%)
- Request count (5min): 184
- Region: us-central1

Status: Major Outage
Reason: Severe latency: P99=207686ms (threshold: 120000ms)

Posted May 08, 2026 - 17:55 UTC

This incident affected: Embedding Models (Rest Embeddings).