Service outage: multi-reranker

Incident Report for Jina AI

Resolved

Resolved - recalibrated monitoring thresholds.

Posted Jan 14, 2026 - 22:29 UTC

Update

Service multi-reranker is experiencing issues.

- Current P99 latency: 190ms (baseline: 190ms)
- Current error rate: 100.00% (baseline: 100.00%)
- Request count (5min): 10
- Region: us-central1

Status: Major Outage
Reason: High error rate: 100.0% (threshold: 20%)

Posted Jan 14, 2026 - 22:10 UTC

Investigating

Service multi-reranker is experiencing issues.

- Current P99 latency: 1149ms (baseline: 1149ms)
- Current error rate: 100.00% (baseline: 100.00%)
- Request count (5min): 23
- Region: us-central1

Status: Major Outage
Reason: High error rate: 100.0% (threshold: 20%)

Posted Jan 14, 2026 - 22:05 UTC

This incident affected: Reranker Models (Rest Rerankers).