Service outage: jina-reranker-m0

Incident Report for Jina AI

Resolved

Status changed to degraded_performance. See new incident for details.

Posted Feb 24, 2026 - 11:30 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 303174ms (baseline: 303174ms)
- Current error rate: 0.65% (baseline: 0.65%)
- Request count (5min): 153
- Region: us-central1

Status: Major Outage
Reason: Severe latency: P99=303174ms (threshold: 90000ms)

Posted Feb 24, 2026 - 11:25 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 308858ms (baseline: 308858ms)
- Current error rate: 11.89% (baseline: 11.89%)
- Request count (5min): 143
- Region: us-central1

Status: Major Outage
Reason: Severe latency: P99=308858ms (threshold: 90000ms)

Posted Feb 24, 2026 - 11:20 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 206304ms (baseline: 206304ms)
- Current error rate: 43.85% (baseline: 43.85%)
- Request count (5min): 130
- Region: us-central1

Status: Major Outage
Reason: High error rate: 43.8% (threshold: 40%)

Posted Feb 24, 2026 - 11:15 UTC

Investigating

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 319918ms (baseline: 319918ms)
- Current error rate: 62.50% (baseline: 62.50%)
- Request count (5min): 176
- Region: us-central1

Status: Major Outage
Reason: High error rate: 62.5% (threshold: 40%)

Posted Feb 24, 2026 - 11:10 UTC

This incident affected: Reranker Models (jina-reranker-m0).