Service outage: jina-reranker-m0

Incident Report for Jina AI

Resolved

Status changed to partial_outage. See new incident for details.

Posted Jul 24, 2026 - 16:05 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 402ms (baseline: 402ms)
- Current error rate: 45.64% (baseline: 45.64%)
- Request count (5min): 149
- Region: us-central1

Status: Major Outage
Reason: High error rate: 45.6% (threshold: 40%)

Posted Jul 24, 2026 - 16:00 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 1264ms (baseline: 1264ms)
- Current error rate: 44.09% (baseline: 44.09%)
- Request count (5min): 127
- Region: us-central1

Status: Major Outage
Reason: High error rate: 44.1% (threshold: 40%)

Posted Jul 24, 2026 - 15:55 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 2643ms (baseline: 2643ms)
- Current error rate: 46.40% (baseline: 46.40%)
- Request count (5min): 125
- Region: us-central1

Status: Major Outage
Reason: High error rate: 46.4% (threshold: 40%)

Posted Jul 24, 2026 - 15:50 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 358ms (baseline: 358ms)
- Current error rate: 52.54% (baseline: 52.54%)
- Request count (5min): 118
- Region: us-central1

Status: Major Outage
Reason: High error rate: 52.5% (threshold: 40%)

Posted Jul 24, 2026 - 15:45 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 4521ms (baseline: 4521ms)
- Current error rate: 44.12% (baseline: 44.12%)
- Request count (5min): 136
- Region: us-central1

Status: Major Outage
Reason: High error rate: 44.1% (threshold: 40%)

Posted Jul 24, 2026 - 15:40 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 3440ms (baseline: 3440ms)
- Current error rate: 51.72% (baseline: 51.72%)
- Request count (5min): 145
- Region: us-central1

Status: Major Outage
Reason: High error rate: 51.7% (threshold: 40%)

Posted Jul 24, 2026 - 15:35 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 2549ms (baseline: 2549ms)
- Current error rate: 48.41% (baseline: 48.41%)
- Request count (5min): 157
- Region: us-central1

Status: Major Outage
Reason: High error rate: 48.4% (threshold: 40%)

Posted Jul 24, 2026 - 15:30 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 2323ms (baseline: 2323ms)
- Current error rate: 49.60% (baseline: 49.60%)
- Request count (5min): 125
- Region: us-central1

Status: Major Outage
Reason: High error rate: 49.6% (threshold: 40%)

Posted Jul 24, 2026 - 15:25 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 356ms (baseline: 356ms)
- Current error rate: 45.60% (baseline: 45.60%)
- Request count (5min): 125
- Region: us-central1

Status: Major Outage
Reason: High error rate: 45.6% (threshold: 40%)

Posted Jul 24, 2026 - 15:20 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 1161ms (baseline: 1161ms)
- Current error rate: 41.67% (baseline: 41.67%)
- Request count (5min): 144
- Region: us-central1

Status: Major Outage
Reason: High error rate: 41.7% (threshold: 40%)

Posted Jul 24, 2026 - 15:15 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 433ms (baseline: 433ms)
- Current error rate: 51.88% (baseline: 51.88%)
- Request count (5min): 133
- Region: us-central1

Status: Major Outage
Reason: High error rate: 51.9% (threshold: 40%)

Posted Jul 24, 2026 - 15:10 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 2555ms (baseline: 2555ms)
- Current error rate: 41.03% (baseline: 41.03%)
- Request count (5min): 117
- Region: us-central1

Status: Major Outage
Reason: High error rate: 41.0% (threshold: 40%)

Posted Jul 24, 2026 - 15:05 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 2060ms (baseline: 2060ms)
- Current error rate: 49.53% (baseline: 49.53%)
- Request count (5min): 214
- Region: us-central1

Status: Major Outage
Reason: High error rate: 49.5% (threshold: 40%)

Posted Jul 24, 2026 - 15:00 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 3096ms (baseline: 3096ms)
- Current error rate: 40.98% (baseline: 40.98%)
- Request count (5min): 122
- Region: us-central1

Status: Major Outage
Reason: High error rate: 41.0% (threshold: 40%)

Posted Jul 24, 2026 - 14:55 UTC

Investigating

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 2612ms (baseline: 2612ms)
- Current error rate: 48.51% (baseline: 48.51%)
- Request count (5min): 134
- Region: us-central1

Status: Major Outage
Reason: High error rate: 48.5% (threshold: 40%)

Posted Jul 24, 2026 - 14:50 UTC

This incident affected: Reranker Models (jina-reranker-m0).