Service outage: jina-reranker-v2-base-multilingual

Incident Report for Jina AI

Resolved

Service has recovered. Error rate: 0.00%

Posted Apr 27, 2026 - 19:45 UTC

Investigating

Service jina-reranker-v2-base-multilingual is experiencing issues.

- Current P99 latency: 60006ms (baseline: 60006ms)
- Current error rate: 2.96% (baseline: 2.96%)
- Request count (5min): 1316
- Region: us-central1

Status: Major Outage
Reason: Severe latency: P99=60006ms (threshold: 36000ms)

Posted Apr 27, 2026 - 19:40 UTC

This incident affected: Reranker Models (jina-reranker-v2-base-multilingual).