Degraded performance: jina-reranker-v2-base-multilingual

Incident Report for Jina AI

Resolved

Status changed to partial_outage. See new incident for details.

Posted Aug 18, 2026 - 11:40 UTC

Update

Service jina-reranker-v2-base-multilingual is experiencing issues.

- Current P99 latency: 18755ms (baseline: 18755ms)
- Current error rate: 0.32% (baseline: 0.32%)
- Request count (5min): 4313
- Region: us-central1

Status: Degraded Performance
Reason: Latency above SLO: P99=18755ms (SLO: 6000ms)

Posted Aug 18, 2026 - 11:35 UTC

Investigating

Service jina-reranker-v2-base-multilingual is experiencing issues.

- Current P99 latency: 14473ms (baseline: 14473ms)
- Current error rate: 0.02% (baseline: 0.02%)
- Request count (5min): 4006
- Region: us-central1

Status: Degraded Performance
Reason: Latency above SLO: P99=14473ms (SLO: 6000ms)

Posted Aug 18, 2026 - 11:30 UTC

This incident affected: Reranker Models (jina-reranker-v2-base-multilingual).