Service outage: jina-reranker-m0

Incident Report for Jina AI

Resolved

Status changed to partial_outage. See new incident for details.

Posted Jul 26, 2026 - 08:05 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 429ms (baseline: 429ms)
- Current error rate: 55.04% (baseline: 55.04%)
- Request count (5min): 129
- Region: us-central1

Status: Major Outage
Reason: High error rate: 55.0% (threshold: 40%)

Posted Jul 26, 2026 - 08:00 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 468ms (baseline: 468ms)
- Current error rate: 51.08% (baseline: 51.08%)
- Request count (5min): 139
- Region: us-central1

Status: Major Outage
Reason: High error rate: 51.1% (threshold: 40%)

Posted Jul 26, 2026 - 07:55 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 899ms (baseline: 899ms)
- Current error rate: 51.11% (baseline: 51.11%)
- Request count (5min): 135
- Region: us-central1

Status: Major Outage
Reason: High error rate: 51.1% (threshold: 40%)

Posted Jul 26, 2026 - 07:50 UTC

Update

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 394ms (baseline: 394ms)
- Current error rate: 48.11% (baseline: 48.11%)
- Request count (5min): 106
- Region: us-central1

Status: Major Outage
Reason: High error rate: 48.1% (threshold: 40%)

Posted Jul 26, 2026 - 07:45 UTC

Investigating

Service jina-reranker-m0 is experiencing issues.

- Current P99 latency: 2852ms (baseline: 2852ms)
- Current error rate: 43.67% (baseline: 43.67%)
- Request count (5min): 158
- Region: us-central1

Status: Major Outage
Reason: High error rate: 43.7% (threshold: 40%)

Posted Jul 26, 2026 - 07:40 UTC

This incident affected: Reranker Models (jina-reranker-m0).